CXFabric

CXFabric is an integration consulting and delivery team built around a proprietary platform designed for connectors, workflows, deployment controls, and execution visibility. The platform combines visual workflow orchestration with the ability to extend specific steps with custom code, so teams can model full processes with triggers, branches, approvals, retries, and handoffs without pushing the entire implementation into code. Clients can deploy into cloud, VPC, or on-premises environments. CXFabric handles discovery, architecture, connector engineering, workflow builds, deployment, and post-launch support as one connected team rather than a sequence of separate handoffs.

For contact centers and BPO operations, CXFabric connects CCaaS platforms, IVR, routing systems, CRM, ticketing, messaging, analytics, and customer data through unified workflows that are visible and testable. The platform includes iAnswer, an AI receptionist product that handles inbound calls, texts, and web chat, then books appointments, routes inquiries, follows up, and logs outcomes. BPO partner programs can use CXFabric to standardize repeatable operations while preserving customer-specific systems, rules, and environments. The managed support offering keeps integrations healthy after launch, with ongoing monitoring of executions, failure investigation, and change management across client deployments.