Botpress

Botpress is an enterprise AI agent platform built specifically for customer support, with ten years of AI infrastructure behind it. The company has powered more than 750,000 AI agents and positions itself as a platform where AI resolves tickets rather than simply answering them. Its agents can take real action on refunds, account updates, and multi-step workflows without handing complexity back to the support team. The platform is SOC II certified, GDPR compliant, and has been penetration tested by KPMG. It runs on AWS with automatic scaling and requires no engineering resources to go live.

For BPOs and contact centers, Botpress fits into the existing stack without a migration. It connects to an established helpdesk in minutes via OAuth, or replaces it entirely with Botpress Desk for teams that want a full ticket management system. The hot handoff feature is especially practical for tiered support models: when the AI hits its limit, it surfaces the full conversation history, account details, and troubleshooting steps already attempted, so human agents can pick up without starting over. Flat pricing with no per-seat cost and AI usage included makes scaling the support team financially predictable.