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Why Do Companies Outsource? Evidence From 2026 Research

Deloitte, UNCTAD, and industry survey data show why companies outsource: talent, cost, and focus, and why up to a quarter of deals fail early.

Marco PerrottBy Marco Perrott, Founder & CEO, LyrIQ AI· Last updated:
Why Do Companies Outsource? Evidence From 2026 Research
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  • 80 percentexecutives said they plan to maintain
  • 50 percentreported using outsourced services for front-office capabilities such as sales
  • 84 percentbusinesses outsource for cost reduction
  • 65 percentorganizations outsource to focus on their core business

Figures were collected on 2026-08-08 from pages fetched directly: Deloitte's 2024 and 2020 Global Outsourcing Survey pages, UNCTAD's digitally deliverable services release, and two aggregator compilations (DemandSage

Why do companies outsource? Ask a sales team and you will hear opinions. Ask the research and you get a more interesting answer: the reasons have shifted over the past decade, cost is no longer the whole story, and a meaningful share of outsourcing deals still fail. This explainer sticks to figures from published surveys and trade data, with a link to each source, so you can weigh the evidence yourself.

The short version: companies outsource to reach talent they cannot hire at home, to cut and control costs, to focus internal teams on core work, and to add capabilities such as AI and analytics faster than they could build them. Each claim below carries a number.

01 / 06

What do companies say is the main reason they outsource?

The most cited evidence base is Deloitte's Global Outsourcing Survey. In the 2024 edition, 80 percent of executives said they plan to maintain or increase investment in third-party outsourcing, and 50 percent reported using outsourced services for front-office capabilities such as sales, marketing, and R&D. That second figure matters: outsourcing has moved well beyond back-office processing.

Aggregated survey coverage points to two headline motives. DemandSage's compilation of Deloitte findings reports that 84 percent of businesses outsource for cost reduction and 65 percent of organizations outsource to focus on their core business. Cost and focus are the classic pair, but as the next sections show, they no longer stand alone.

02 / 06

Is cost savings still the biggest reason to outsource?

Cost matters most when budgets are under pressure. Deloitte's 2020 survey, run during the pandemic, found cost reduction back on top of the priority list after years of decline, with around 90 percent of client participants naming cloud as a primary enabler of their outsourcing plans and more than 75 percent actively considering or pursuing robotic process automation in their sourcing arrangements.

For smaller firms the framing is efficiency rather than headline savings: in Clutch survey data reported by DemandSage, 24 percent of small businesses cited increased efficiency as their primary reason for outsourcing. The fair reading of the evidence is that cost is cyclical. It dominates in downturns and shares the stage with talent and capability in normal years.

03 / 06

How much does access to talent drive outsourcing?

More than most buyers expect. In Deloitte survey findings compiled by MicroSourcing, 50 percent of executives identified talent acquisition as their top internal challenge, and 62 percent said they were ill-prepared to address the causes and impacts of poor employee retention. Outsourcing is one of the main responses: DemandSage reports that 45 percent of tech firms outsourced work specifically to address talent shortages.

Capability access follows the same logic. In the same Deloitte findings, 96 percent of executives cited outsourcing providers as the source for developing data and analytics capabilities, and the 2024 survey found 83 percent of organizations already using AI as part of their outsourced services. Providers are increasingly bought for what they know, not only for what they cost.

04 / 06

How large is the outsourced services economy?

Trade data confirms this is not a niche practice. UNCTAD reports that global exports of digitally deliverable services reached 4.5 trillion US dollars in 2023, and that developing economies crossed the 1 trillion dollar mark in these exports for the first time that year. On the buyer side, YouGov data cited by MicroSourcing found 70 percent of British B2B companies outsource key business operations. The Philippines sits inside that trillion-dollar developing-economy flow, which is why buyers comparing providers can start with the BPO AI directory of Philippine vendors.

05 / 06

What does research say about when outsourcing fails?

The failure evidence deserves as much attention as the benefits. Industry figures compiled by DemandSage put the share of outsourcing relationships that fail within two years at 20 to 25 percent, and 23 percent of small businesses named high costs, not savings, as their biggest challenge when working with outsourced teams.

The governance data explains much of this. In Deloitte's 2024 survey, 70 percent of executives reported that their vendor management function is not fully mature, and 70 percent said they had selectively insourced work previously handled by a third party over the last five years. Deals fail less because vendors underperform in the abstract and more because buyers under-invest in managing them: unclear scope, weak governance, and hidden management and transition costs that were never in the business case.

06 / 06

What should a first-time buyer take from the evidence?

Three things. First, treat cost savings as one benefit among several, and expect the talent and capability case to matter more each year. Second, budget for governance from day one, because the failure data points at buyer-side management, not geography. Third, verify claims against sources the way this article does. For sourced explainers on vendor selection and pricing, see the BPO AI Academy, and for current market signals, follow BPO AI News.

Philippine BPOs with AI-readiness tiers that are checked, not claimed.Browse the BPO directory
19Sources and methodologyEvery figure on this page carries a source URL, retrieval date, and confidence score

Figures were collected on 2026-08-08 from pages fetched directly: Deloitte's 2024 and 2020 Global Outsourcing Survey pages, UNCTAD's digitally deliverable services release, and two aggregator compilations (DemandSage, MicroSourcing) for survey figures not published as numbers on Deloitte's own pages. Aggregator-sourced figures carry lower confidence scores than primary pages. McKinsey Global Institute and Harvard Business Review pages were attempted but could not be retrieved (timeouts and paywall), so no figures from those sources are cited.

  1. 0180% of executives plan to maintain or increase investment in third-party outsourcing (2024 survey)Deloitte Global Outsourcing Survey 2024 · retrieved 2026-08-08 · confidence 0.88
  2. 0250% of executives used outsourced services for front-office capabilities (sales, marketing, R&D)Deloitte Global Outsourcing Survey 2024 · retrieved 2026-08-08 · confidence 0.87
  3. 0383% of organizations are leveraging AI as part of their outsourced servicesDeloitte Global Outsourcing Survey 2024 · retrieved 2026-08-08 · confidence 0.87
  4. 0470% of executives report their vendor management (VMO) function is not fully matureDeloitte Global Outsourcing Survey 2024 · retrieved 2026-08-08 · confidence 0.86
  5. 0570% of executives have selectively insourced scope previously with a third party over the last 5 yearsDeloitte Global Outsourcing Survey 2024 · retrieved 2026-08-08 · confidence 0.86
  6. 06Around 90% of client participants saw cloud as a primary enabler in their outsourcing journey (2020 survey); cost reduction back on top of prioritiesDeloitte Global Outsourcing Survey 2020 (Deloitte Australia) · retrieved 2026-08-08 · confidence 0.85
  7. 07More than 75% of respondents actively considering or pursuing RPA in sourcing arrangements (2020 survey)Deloitte Global Outsourcing Survey 2020 (Deloitte Australia) · retrieved 2026-08-08 · confidence 0.85
  8. 0884% of businesses outsource for cost reduction (attributed to Deloitte)DemandSage outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.76
  9. 0965% of organizations outsource to enable focus on their core business (attributed to Deloitte)DemandSage outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.77
  10. 1045% of tech firms outsourced work to address talent shortagesDemandSage outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.75
  11. 1124% of small businesses cited increased efficiency as the primary reason for outsourcing (attributed to Clutch)DemandSage outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.77
  12. 1220% to 25% of all outsourcing relationships fail within two yearsDemandSage outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.75
  13. 1323% of small businesses consider high costs the biggest challenge of working with outsourced teams (attributed to UpCity)DemandSage outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.76
  14. 1450% of executives identify talent acquisition as the top internal challenge (attributed to Deloitte)MicroSourcing outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.78
  15. 1562% of executives say they are ill-prepared to address the causes and impacts of poor employee retention (attributed to Deloitte)MicroSourcing outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.77
  16. 1696% of executives cited outsourcing providers as the source for development of data and analytics capabilities (attributed to Deloitte)MicroSourcing outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.76
  17. 1770% of British B2B companies outsource key business operations (attributed to YouGov)MicroSourcing outsourcing statistics compilation · retrieved 2026-08-08 · confidence 0.78
  18. 18Global exports of digitally deliverable services totaled $4.5 trillion in 2023UNCTAD · retrieved 2026-08-08 · confidence 0.88
  19. 19Developing economies crossed the $1 trillion mark in digitally deliverable services exports in 2023UNCTAD · retrieved 2026-08-08 · confidence 0.88

Confidence scale: 0.90–0.98 registry or official data, 0.75–0.89 third-party aggregated, 0.50–0.74 self-attested. Figures that could not be sourced were removed rather than published.

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