You Will:
- Communicate with customers via inbound phone calls.
- Provide follow up to customers via outbound calls and emails.
- Resolve issues with basic troubleshooting.
- Save the day for our customers by driving an amazing customer experience that makes our customers smile.
You Have:
- Minimum of 1 year of Technical Support experience.
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
- Ability to work in a fast-paced, busy Customer / Tech Support team.
- Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
- Must be hungry to learn, caring towards others, and creative in your problem solving.
- Previous Phone Support experience.
- Knowledge of network infrastructure and connectivity a plus .
- Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.