Key Responsibilities
- Managers will oversee teams utilizing Work force Management tools to generate and publish staffing plans and schedules.
- Maintain accurate forecasts
- Audit and maintain headcount accuracy
- Submit and track New Hire requisitions as needed to maintain appropriate staffing
- Submit and track seat reservations
- Create and publish weekly / monthly / annual capacity plans
- Collaborate with Operations teams to ensure business needs are met
- Post mortem Analysis and production of accurate shrink trends
- Model scenarios to meet potentially changing needs and/o improve upon existing environment.
- Monitor email and respond to each request within a reasonable amount of time.
- Initiate and manage communications between respective teams.
- Host weekly planning meetings with WFM and Operations teams to review capacity, training, headcounts, etc..
- Knowledge of IEX is mandatory