You Have:
- 1+ year of relevant working experience
- Knowledge of Microsoft products including Word and Excel (can perform basic functions)
- Have necessary skills for email, phone and video communication
- Handle confidential information with complete integrity
- Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
- Accustomed to identifying and recommending corrective action for moderately complex issues
- Experience following scripts and processes according to contractual agreements
- Experience learning new technology and data
You will:
- Outbound calls with vendors and suppliers to confirm service availability
- Maintain quote documentation with accurate pricing and configurations
- Prepare quotes for contract renewals
- Ensure the integrity of client information is maintained in the database systems
- Manage Excel (can perform basic functions)
- Perform bookings (Purchase Order processing) and booking reconciliation
- Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
- Focus on customer needs and communicate with Senior Sales Support staff and management.
- Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
- Maintain Knowledge Base Tools, including a CRM
- Identify and call out operational risks to management for review and consideration
- Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
Our Benefits/Perks:
- Health Insurance with Dental Coverage for Employees
- Paid Time off
- Bereavement Leave
- Life Insurance
- Group Personal Accident Program
- Employee Assistance Program
- Rewards and recognition programs
- Wellness Incentive Program
- Learning and Development Programs