Quality Manager

Concentrix · Metro Manila, Metro Manila

  • Remote
  • Full-time
  • Posted
  • via Concentrix

Concentrix is hiring a Quality Manager in Metro Manila, Metro Manila. This is a remote role on a full-time basis. It was posted on 13 Aug 2026, and applications are taken on this page.

View original posting

About this role

  • Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Maintain accurate metrics of direct reports individual performance as well as overall team level performance
  • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
  • Develop strong working relationships with key Business stakeholders, internal and external
  • Oversee audits of key support processes within each account and recommends changes

Collected from Concentrix's own career page (Concentrix) and reproduced as published. Pay, benefits and requirements are set by the employer.

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