Finance Operations Administrator

Role Overview Slice Pay is seeking a Bookkeeper to own critical finance operations processes that require daily execution, attention to detail, and strong follow-through. This role exists because these tasks must be done consistently and correctly. When they aren’t, Slice Pay: - Leaves money on the table - Delays merchant and customer refunds - Creates reconciliation and trust issues You will be accountable for remittance operations, refunds, adjustments, and the finance inbox. Key Responsibilities Remittance Operations (Daily) - Execute daily remittance payments to merchants. - Ensure all remittances reflect: - Correct payment amounts - Any booking or payment adjustments - Netted-off refunds (where applicable) - Maintain accurate tracking to ensure no duplicate or missed payments. Refund Management - Track and follow up on refunds owed by merchants. - Own the end-to-end refund lifecycle: - Merchant follow-up - Recording receipt of funds - Issuing customer refunds - Highlight refund discrepancies or delays - Prevent failure cases such as: - Refund received but not passed to customer - Refund issued without funds being received Merchant Nett-Offs - Manage merchants that operate via nett-off arrangements. - Track refunds to be nett-off against future remittances. - Ensure nett-offs are: - Applied promptly - Accurately recorded - Never allowed to accumulate unchecked - Maintain ongoing controls so balances do not build up. Payment Adjustments & Exceptions - Own all payment adjustment edge cases, including: - Booking price increases or decreases - Duplicate payments - Corrections caused by processing errors - Ensure: - Booking records are updated correctly - Remittance reflects the correct final amounts - Refunds or additional charges are actioned where required Accounts Inbox Management - Own and manage inbox - Respond to agents and merchants regarding: - Payment status - Refund status - Remittance queries Remittance Notices - Ensure: - New merchant email addresses are added correctly - Merchants consistently receive remittance communications - Highlight any delivery or data issues to the broader team so it can be fixed Key Outcomes This Role Is Accountable For - No untracked or delayed refunds - No unowned net-off balances - Accurate, timely daily remittance - Clean payment records with minimal exceptions - Finance inbox queries resolved efficiently and correctly Requirements Skills & Experience Required Strong operational finance or payments background High attention to detail and reconciliation accuracy Comfortable working with: Bank accounts Payment records Spreadsheets and internal tools Process-driven mindset with strong follow-through Confident handling edge cases independently Clear written communication Entry level accounts payable experience preferred