Care Advocate Representative

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage. Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture. Specific Duties and Responsibilities: Management of inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website Following up with potential clients with pre-determined outbound communication Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options Opportunity Development: work within a database of potential clients and in the reception of marketing qualified leads to accomplish the following goals Determine the viability of the lead as a potential client for programming Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable Coordinate with appropriate Admissions Counselors for follow up and next steps Enhance viability of early stage leads and generate increased conversion to inquiry Requirements Requirements: 1 to 3 years of BPO experience in a Sales account Strong ability to creatively problem-solve quickly Conversion (sales) minded with an ability to work with a sense of urgency Healthcare sales background preferred; not required Ability to manage process, contain crisis, and work with a system with many moving parts Skilled at authentic compassionate communication and an ability to instill motivation in a potential client. Ability to work remotely Qualifications: Excellent interpersonal, customer service and problem-solving skills. Excellent verbal and written communication skills. Ability to work collaboratively within a team. Detail oriented, highly accurate and productive.