About this role

Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
Oversee new hire, continuing education, program specific training, and other training as needed by the business
Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
Develop and cultivate partnership with operations, other business units, resource units, and clients
Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Collected from Concentrix's own career page (Concentrix) and reproduced as published. Pay, benefits and requirements are set by the employer.

ACTIVE POOLING: 2026 Training and Quality GVPAD – Sr. Manager, Training and Quality

About this role

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