Manager, Transformation

Concentrix · Quezon City, Metro Manila

  • Senior level
  • On-site
  • Full-time
  • Posted
  • via Concentrix

Concentrix is hiring a Manager, Transformation in Quezon City, Metro Manila. This is an on-site role on a full-time basis. It was posted on 13 Aug 2026, and applications are taken on this page.

View original posting

About this role

-Drive, deliver, and deploy various Innovation Initiatives

-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits

-Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement

-Lead ideation sessions with the account and co-innovation with the client

-Replicate best practices applicable to the account

-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status

-Provide awareness and/or trainings on Automation, Roots, and Six Sigma

Collected from Concentrix's own career page (Concentrix) and reproduced as published. Pay, benefits and requirements are set by the employer.

New to the role? What a call center agent actually does, hour by hour, and the metrics you are scored on.

Preparing to apply? The questions a call center interview actually asks, with model answers. Stuck on why should we hire you? Five answers built from what the listings ask for.

No experience yet? Which call center listings take first-time applicants, with a resume sample and the documents the law makes free.