ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and responsibilities:
- Provide technical support for hardware, software, and network-related issues.
- Diagnose and resolve system crashes, slow performance, application errors, and peripheral device issues.
- Install, configure, and maintain desktop computers, laptops, printers, and scanners.
- Install, update, and troubleshoot operating systems and software applications.
- Set up user accounts, email, and network access for new employees.
- Perform basic network troubleshooting including Wi-Fi, VPN, and LAN connectivity issues.
- Ensure users have access to shared drives, printers, and other network resources.
- Implement security measures such as antivirus software, firewalls, and system updates.
- Assist with data backup and recovery to maintain data integrity.
- Track and manage IT hardware and software inventory and coordinate repairs when needed.
- Document support requests and resolutions in ticketing systems.
- Provide user training, create technical documentation, and escalate complex issues to higher-level IT teams.
- With Vocational Diploma / Short Course Certificate on Bachelor's/College Degree, Computer Science/Information Technology or equivalent. (Fresh Grads can apply)
- At least 6 months experience as an IT Technician / Help Desk / Associate
- BPO experience is an advantage
- Good verbal and written English skills
- Willing to work onsite in Makati and Mandaluyong
- Amenable working shifting schedules (Day, Mid, Night)
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives