We are looking for a customer-focused professional with strong communication skills and the technical aptitude to troubleshoot and resolve delivery- and product-related concerns.
In this role, you will play a key part in delivering an exceptional customer experience that sets our company apart from the competition. You will support existing customers, coordinate the order-to-delivery process for new clients, and serve as a liaison between customers and the Operations team to ensure timely and accurate delivery of time-sensitive shipments.
The ideal candidate is proactive, detail-oriented, and able to build and maintain strong professional relationships with both internal teams and external customers. A strong sense of urgency, adaptability, and commitment to customer satisfaction will contribute to long-term business growth and success.
Key Responsibilities
- Respond promptly and accurately to customer inquiries through various channels, including phone, email, chat, and Slack.
- Manage a high volume of customer interactions while maintaining a professional, positive, and customer-focused approach.
- Identify, troubleshoot, and coordinate the resolution of delivery- and product-related issues.
- Prioritize customer concerns and escalate urgent matters to the appropriate teams when necessary.
- Process new customer accounts, orders, and order updates accurately and efficiently.
- Coordinate the order-to-delivery process for new prospects, ensuring timely communication and shipment coordination.
- Act as a liaison between customers, Sales, and Operations to ensure smooth coordination and timely delivery.
- Build and maintain strong professional relationships with customers and internal stakeholders.
- Collaborate with the Sales team to identify potential business opportunities and support customer retention.
- Navigate multiple customer service platforms, CRM systems, and internal databases to access, update, and manage information.
- Adapt quickly to new software, system updates, and evolving business processes.
- Remain calm, professional, and solution-oriented when handling challenging situations or competing priorities.
- 1–3 years of experience in customer service or a related field.
- Experience in logistics, shipment coordination, or account management is an advantage.
- Excellent verbal and written communication skills.
- Strong customer service skills and a commitment to delivering an exceptional customer experience.
- Strong problem-solving skills, attention to detail, and a sense of urgency when addressing customer concerns.
- Proficient in computer applications, with the ability to navigate multiple systems simultaneously.
- Working knowledge of Microsoft Word, Microsoft Excel, and Google Docs.
- A positive attitude, a good sense of humor, and enthusiasm for working in a fast-growing company.
- Strong collaboration and interpersonal skills, with the ability to work effectively across Sales, Operations, and other departments.
- HMO with 1 free dependent upon hire
- Life Insurance
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- Php 28,000 - Php 32,500