ABOUT THE ROLE
The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be applied with each task.
KEY RESPONSIBILITIES
- Maintain volume and KPI of Service Orders in assigned Reviewer divisions and/or statuses daily.
- Review the entire Service Order using training guides
- Make necessary corrections to a Service Order to prep for invoicing
- Communicate to onshore team when Service Order needs higher level reviewing or approvals
- Confirm any 3rd Party Service Orders are in appropriate status online
- Confirm any 3rd Party Service Orders meet the NTE standards
- Request NTE increases once the Service Order is fully reviewed
- Move Service Order to appropriate call status as needed
- When necessary or requested assist with invoicing and submitting Service Orders
SKILLS AND QUALIFICATIONS
- Educational background required / desired: At least 1 year of College/preferably accounting related course.
- Work experience required / desired: Data Entry and background in reading invoices/preferably accounting related role.
- Years of experience required / desired: 1+ years' experience in Billing.
- Communications skills (English Proficiency) required / desired: Excellent (at least 8/10)*
- MS Office applications proficiency required / desired: Excellent (at least 8/10)*
Other qualifications:
- Exceptional accuracy and attention to detail
- Good analytical and problem-solving abilities
- Highly self-motivated and directed
- Ability to adapt to changes and absorb new ideas and concepts quickly
- Ability to effectively prioritize, multitask and execute tasks in a fast-paced environment
- Ability to work independently
- Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software. Experience with Microsoft Office products and Google products