BPO Industry Employees Network (BIEN)

The BPO Industry Employees Network (BIEN) is an independent, employee-led organization based in Makati City that represents the collective voice of BPO workers across the Philippines. Founded through grassroots conversations among industry professionals, BIEN exists to protect employee rights and promote the welfare of everyone working in the Philippine outsourcing sector. BIEN functions as a neutral platform where BPO employees can connect, raise concerns, and organize around issues that matter to the industry. It is not affiliated with any single company, which gives it the credibility to advocate on behalf of the broader BPO Philippines workforce. Members gain access to a community forum, peer networking, and a support structure that goes beyond what individual employers provide. For organizations and partners looking to engage meaningfully with the Philippine call center and back office workforce, BIEN offers a direct channel into the employee community. Connect with BIEN to learn how your organization can collaborate on workforce development and industry advocacy.