The IT and Business Process Association of the Philippines (IBPAP) has committed to spending at least US$25 million per year on workforce development, as the Philippine BPO industry races to keep pace with automation driven by artificial intelligence. The pledge signals a significant shift in how the sector approaches training, moving away from communication-focused programs toward skills that are harder for AI to replicate.
Priority areas under the new investment include AI applications, data analytics, and other knowledge-intensive functions that multinational clients are increasingly requesting from their outsourcing partners. Member companies will set up dedicated learning and development teams tasked with training new hires and reskilling current employees at scale.
